Privacy Policy

At ExooShop, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and purchase our digital products.

Information We Collect

We collect information you provide directly to us, such as your name, email address, and payment information when you make a purchase. We also automatically collect certain information about your device and usage of our website.

How We Use Your Information

We use the information we collect to process your orders, deliver digital products, send you order confirmations, respond to your inquiries, and improve our services. We may also send you marketing communications if you have opted in.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology.

Your Rights

You have the right to access, correct, or delete your personal information at any time. You may also opt out of marketing communications. To exercise these rights, please contact us at support@exooshop.com.

Terms & Conditions

By accessing and using ExooShop, you agree to be bound by these Terms and Conditions. Please read them carefully before making any purchase.

Digital Products

All products sold on ExooShop are digital products delivered electronically. Upon successful payment, you will receive instant access to download your purchased products.

License & Usage

When you purchase a digital product, you receive a license to use it for personal or commercial purposes as specified in the product description. You may not resell, redistribute, or share the product files with others.

Intellectual Property

All digital products, content, and materials on ExooShop are protected by intellectual property laws. The purchase of a product grants you a usage license but does not transfer ownership of the intellectual property.

Limitation of Liability

ExooShop shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability shall not exceed the amount paid for the specific product in question.

Refund Policy

Due to the nature of digital products, all sales on ExooShop are final. We do not offer refunds once a digital product has been downloaded or accessed.

Why No Refunds?

Digital products cannot be returned once downloaded. Unlike physical goods, digital files can be copied and retained even after a refund, which is why we maintain a strict no-refund policy after download.

Exceptions

We may consider a refund or exchange in the following cases: if you received a corrupted or defective file that we cannot fix, if you were charged multiple times for the same product, or if the product was significantly different from its description.

How to Request Support

If you experience any issues with your purchase, please contact us at support@exooshop.com within 7 days of purchase. We will do our best to resolve your issue promptly.

Digital Product Delivery

All products on ExooShop are delivered digitally. There are no physical shipments. Here's how our delivery process works:

Instant Download

After your payment is confirmed, you will receive an instant download link on the order confirmation page. You will also receive an email with the download link to the email address you provided during checkout.

Download Access

Your download links remain active for 30 days after purchase. We recommend downloading your files promptly and saving them to a secure location. If you experience any issues accessing your downloads, please contact our support team.

File Formats

Our digital products come in various formats depending on the product type, including PDF, PNG, Canva template links, and other common digital formats. File format details are listed on each product page.